Decision Lens Blog

We're Still Celebrating National Customer Service Week! To round out our interviews for the week, we met with Brent Peaden, a Senior Advisor on our Customer Success team. Brent is an experienced professional, having worked with and trained individuals as well as teams across the US spanning many ...

National Customer Service Week Celebration Continues! Yesterday we highlighted the work of Analytics Advisor Marco Trigueros, in an insightful interview about the nuances of customer service. Today we share with you the perspective of Sandra Murillo. Sandra oversees customer support and also runs ...

It's National Customer Service Week! Providing excellent customer service is something to strive for year round, but this week is an opportunity to celebrate the importance of customer service as well as the people who support our customers on a daily basis. To kickoff the week we would like to ...

  Written by Bill Adams       Amid this current Data Revolution, tech solutions are bursting out of the woodwork, trying to manage the massive amount of project portfolio data you have. Some even go so far as to deliver graphs and visuals that attempt to aid your understanding, but that data is ...

  Written by Katie Howell         You've probably heard the advice that in order to be successful you have to "show up". But what does that mean in today's world? With the advancements in technology over recent years, the expectation of when you are available has gradually started to move beyond ...

Organizations often generate Strategic Plans to communicate the leadership’s objectives for the coming year or to convey a new vision. While these documents are typically well conceived, the question arises: How will the organization — at all levels — understand and implement the strategy? A ...

  Written by Jonathan Allen

Public sector planning is an art and a science. Part of the art is getting all the various stakeholders to effectively participate in the decision-making process. At Decision Lens, we've had the privilege of working with a multitude of Federal, State and Local organizations. Clients use our ...

 

 

  Written by Sanjay Nayar

  Written by Bohdan Olinares

  Written by Jared Smith   If you’re reading this, you have probably asked yourself at least once, "What are the benefits of using a criteria-based prioritization approach and is it right for my organization?"

Mass Transit has always been challenged by securing funding for all the maintenance, rehabilitation and new construction projects their communities need.

Silos are necessary for companies to function and keep accountability and responsibility among each other. They tend to form when information, focus, and control flow up and down.

Every year on June 14, the United States Army celebrates its inception in 1775. Today, the Army consists of over one million active duty service members and an additional 800,000 National Guard and Reserve members that have been integral to many of the United States' military, peace-keeping and ...

Successful businesses are constantly finding ways to streamline costs, eliminate waste and improve profitability levels. Stakeholders want assurance that money is being optimized to its highest potential and is in alignment with priorities.

The DoD defines “readiness” as the ability of the U.S. military forces to fight and meet the demands of the National Military Strategy. It needs to be put in the context of what goals an organization is trying to accomplish. That clarity drives the need for strategy and priority. Agencies must be ...

Collaborative Transportation Planning Governance The Moving Ahead for Progress in the 21st Century Act (MAP-21), enacted in 2012, was devised to make the Federal surface transportation proceedings more streamlined, performance-based, and to address challenges facing the U.S. transportation system, ...