Decision Lens Blog

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Customer Service Week Employee Recognition: Brent Peaden

We're Still Celebrating National Customer Service Week! To round out our interviews for the week, we met with Brent Peaden, a Senior Advisor on our Customer Success team. Brent is an experienced professional, having worked with and trained individuals as well as teams across the US spanning many ...
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Customer Service Week Employee Recognition: Sandra Murillo

National Customer Service Week Celebration Continues! Yesterday we highlighted the work of Analytics Advisor Marco Trigueros, in an insightful interview about the nuances of customer service. Today we share with you the perspective of Sandra Murillo. Sandra oversees customer support and also runs ...
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Customer Service Week Employee Recognition: Marco Trigueros

It's National Customer Service Week! Providing excellent customer service is something to strive for year round, but this week is an opportunity to celebrate the importance of customer service as well as the people who support our customers on a daily basis. To kickoff the week we would like to ...
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Do You Know What Your Project Portfolio Is Really Trying To Tell You?

  Written by Bill Adams       Amid this current Data Revolution, tech solutions are bursting out of the woodwork, trying to manage the massive amount of project portfolio data you have. Some even go so far as to deliver graphs and visuals that attempt to aid your understanding, but that data is ...
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6 Benefits of Online Learning

  Written by Katie Howell         You've probably heard the advice that in order to be successful you have to "show up". But what does that mean in today's world? With the advancements in technology over recent years, the expectation of when you are available has gradually started to move beyond ...
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The Top 4 Challenges with Stakeholder Engagement

Public sector planning is an art and a science. Part of the art is getting all the various stakeholders to effectively participate in the decision-making process. At Decision Lens, we've had the privilege of working with a multitude of Federal, State and Local organizations. Clients use our ...
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Management Solution for Breaking Down Silos

Silos are necessary for companies to function and keep accountability and responsibility among each other. They tend to form when information, focus, and control flow up and down.
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We're Celebrating the U.S. Army's 244th Birthday!

Every year on June 14, the United States Army celebrates its inception in 1775. Today, the Army consists of over one million active duty service members and an additional 800,000 National Guard and Reserve members that have been integral to many of the United States' military, peace-keeping and ...
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4 Signs You’re Not Allocating Resources Efficiently

Successful businesses are constantly finding ways to streamline costs, eliminate waste and improve profitability levels. Stakeholders want assurance that money is being optimized to its highest potential and is in alignment with priorities.
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Improving the State of Military Readiness

The DoD defines “readiness” as the ability of the U.S. military forces to fight and meet the demands of the National Military Strategy. It needs to be put in the context of what goals an organization is trying to accomplish. That clarity drives the need for strategy and priority. Agencies must be ...
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How To Establish Performance Measures Under the FAST Act Requirements

Collaborative Transportation Planning Governance The Moving Ahead for Progress in the 21st Century Act (MAP-21), enacted in 2012, was devised to make the Federal surface transportation proceedings more streamlined, performance-based, and to address challenges facing the U.S. transportation system, ...