The Secret to Your Success
Our customer success experts are an extension of your team and work with you hand in hand as you become self-sufficient in using Decision Lens. We take time to understand your process, translate that into Decision Lens value, and provide necessary training.
Success in the Public Sector with Decision Lens
With experience from hundreds of implementations of Decision Lens across the public sector, we have identified several keys to success. We partner closely with customers to meet these objectives and ensure you reach rapid time to value.
Cultural commitment to change
Organizations must be ready to transform
Clear objectives
Identifying goals clarifies objectives and unifies teams
Timeline & Scope
Setting a realistic timeline and scope
Milestones
Well-defined continuous process with key milestones
Active Users
Core team of 3-7 super users with defined roles and decision-making authority
Empowered Champion Project Manager
A strong leader maintains momentum and enthusiasm
Clean Data
Key input data that is clean, available, and valid
Engaged Executive Sponsor
Direction and re-enforcement from an engaged Executive Sponsor
Decision Lens Offers Rapid 12-Week Deployment
A major benefit of choosing commercial off-the-shelf software is rapid deployment. This well-defined process ensures an implementation meets the unique needs of customers while providing necessary training and establishing an ongoing support cadence to guarantee long-term success.
Process Review
During this stage we work with you to define the key objectives, end state, and go live date. This begins by reviewing your current process, useful artifacts (XLS, PPT, homegrown systems) and culminates with a recommended “to-be” process in Decision Lens.
Solution Design
In this stage we define the structure including data types (categorical, text, numerical) and the number of fields. Once complete we map them to our decision framework which will ultimately be used to prioritize initiatives and create different scenarios. Also included is persona mapping; assign permissions and configuring custom elements.
Portfolio Development
Throughout this stage we import existing data which will serve as the baseline. Once complete we encourage testing as we develop a custom training plan for key users.
Go Live
We deliver agreed upon custom training and remain available to answer any technical questions that arise
Implementation Closeout & Adoption
Finally, we conduct a review to understand if we met your key objectives, discuss next steps and talk about main points of contact going forward.
Guided Every Step of the Way
Custom Training occurs throughout implementation and will be delivered by your Senior Customer Success Manager.
- Custom demo is provided to portfolio owners
- Orientation will be delivered to owners
- Stakeholder training is delivered once your portfolio has been developed
Ongoing Learning Options
We offer a variety of ways to learn at your own pace. With our various training options you'll be a Decision Lens expert in no time!
On-Demand courses
On-Demand courses are available to any software user.
Knowledge Base
A knowledge base with Quick Start Guides and Help Articles.
Live Training
Live quarterly training courses are delivered by our Senior Education Manager.
"I wish every person I reached out to for any support was half as amazing as Pat!"
Decision Lens Customer, 2024
Transforming Your Organization Starts Now
Request your custom demo and deep dive 1:1 with our experts into how we can solve the unique challenges your organization faces.