Customer Support

Dedicated to ensuring customers have the support they need when they need it. 

Customer Support

Submit a Help Ticket

The fastest way to get resolution to an issue is to submit a ticket. The form will ask for all pertinent information about your issue allowing support to be notified of your request and begin working to address your specific issue without delay.


Call Customer Support

Our support desk is staffed from 9am to 5pm Eastern time Monday through Friday. While email is the most efficient support mechanism for issues in need of immediate resolution you can call 703.399.2100 (option 3)


Knowledge Base

A powerful search function allows you to quickly find answers to your questions. Additionally, product release notes provide details on the newest Decision Lens capabilities.


Quick Start Guides

Our expertly developed guides combine written instruction, videos, and product screenshots on product capabilities allowing customers to learn new skills, solve challenges, and realize the benefits their Decision Lens License.

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Decision Lens University

Powered by a state-of-the-art learning management system, DLU Online is a convenient way for customers to become familiar with and master Decision Lens. Our topic-based learning has proven to be highly effective and efficient in educating new users.

Forgot Your Login Info?

Are you are a Decision Lens customer and do not have or forgot your login? Email with your organization’s name, your name, and your title to request for access.

Submit a Ticket