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Solutions Consultant

Decision Lens is seeking a dynamic and results-driven Solutions Consultant to join our Customer Experience team. This role will be embedded with customer organizations for 3+ month engagements, guiding them through successful adoption of the Decision Lens platform in a way that accelerates their strategic priorities, delivers measurable outcomes, and enables lasting transformation.

Duties and Responsibilities

Customer Enablement and Advisory Services

  • Workflow Assessment: Assess and recommend functional workflows, use cases, and business scenarios that best leverage Decision Lens capabilities, facilitating structured collaboration among client stakeholders to ensure buy-in and shared understanding of new processes.
  • Business Process Mapping: Guide customers in mapping their existing business processes to platform features, tailoring configurations to meet real-world operational and mission needs.
  • Best Practices Implementation: Apply industry best practices and lessons learned from similar client engagements to deliver fast, visible impact and early wins that build momentum.

Change Management and Adoption

  • OCM Strategy: Execute an Organizational Change Management (OCM) plan to support adoption of the Decision Lens platform and new decision-making workflows, including communication strategies and stakeholder engagement to drive user adoption.
  • Embedding Usage & Enablement: Execute enablement toolkits—including use cases, quick reference guides, journey maps, visual playbooks, and modular content assets—that embed Decision Lens into clients’ everyday operations and make new workflows second nature.
  • Hands-On Training: Provide hands-on coaching to customer users through training sessions, workshops, and side-by-side working sessions, building confidence and proficiency across all levels of the organization.

Progress Evaluation and Continuous Improvement

  • Outcome Measurement & Storytelling: Establish experience-led outcome measurement frameworks, leveraging data visualization and visual storytelling techniques to communicate progress and impact to client executives and stakeholders.
  • QBR Contributions: Contribute to Quarterly Business Reviews (QBRs) to showcase progress, demonstrate tangible outcomes, and recommend next steps or course corrections.
  • Expand Impact: Identify opportunities to expand platform usage or apply Decision Lens to additional mission-critical use cases within the organization, promoting further value creation.
  • Iterate and Improve: Capture lessons learned and innovative ideas during the engagement to refine our methodologies and drive continuous improvement in service delivery.

Collaboration and Product Insight

  • Cross-Functional Teamwork & Alignment: Collaborate closely with Data Integration Consultants, change management experts, and other internal teams to align technical integration efforts, experience design strategies, and adoption plans into a cohesive end-to-end enterprise solution for the client.
  • Voice of the Customer: Partner with internal Customer Experience and Product teams to communicate customer needs—synthesizing user feedback, experiential insights, and pain points—to help identify areas for product enhancements and feature developments.
  • Customer Advocacy: Act as a customer advocate, remaining action-oriented and focused on delivering tangible value and mission impact at every step.

Job Qualifications

  • Bachelor’s degree is required (business, public administration, information systems, or related field is a plus).
  • 5+ years of experience in functional consulting, process improvement, or business systems analysis — preferably with SaaS solutions and public sector clients.
  • Strong understanding of business process analysis, organizational change management, and user adoption strategies.
  • Proven experience delivering hands-on client engagements with a bias for action and a focus on measurable value delivery.
  • Exceptional relationship-building and stakeholder management skills, with a high degree of emotional intelligence (EQ), and the ability to build trusted advisory partnerships with senior leadership.
  • Excellent interpersonal and communication skills, with the ability to influence, coach, and present persuasively to stakeholders at all levels of an organization, including through visual storytelling and communication methods.
  • Working knowledge of the Decision Lens platform (or similar enterprise software tools) is preferred; must be comfortable learning and applying new software solutions to business problems.
  • Strong problem-solving mindset, with the creativity to tailor solutions to unique client challenges.
  • Ability to work independently and self-guided in onsite customer environments (primarily in the DC metro area), while effectively collaborating as part of a broader cross functional team.
  • Domain Knowledge: Familiarity with public sector planning and budgeting frameworks (e.g., federal budgeting cycles, PPBE, capital planning) or experience with government enterprise systems (ERP, financial management, or project portfolio tools) is highly desirable.
  • Impact-Driven: Motivated by the opportunity to lead initiatives and influence positive change in mission-driven organizations.
  • Must be eligible to obtain and maintain a U.S. top-secret security clearance.

Location:  Remote (Washington, DC area preferred).  This role requires onsite client engagement for periods typically ranging from 3 to 6 months. Decision Lens headquarters are located in Arlington, VA.  


Company Overview

Decision Lens develops integrated planning software which modernizes how government prioritizes, plans, and funds. We have been transforming public sector planning since 2005, delivering the people, process and technology which empower agencies to effectively meet the needs of today while delivering the cutting-edge capabilities of tomorrow. Decision Lens is an innovative, tech-driven high growth company, ranked number one Best SaaS for Business Intelligence or Analytics by SaaS Awards and  a certified “Great Place to Work” by the Great Place to Work Institute. Our client list includes the US Department of Defense including Navy, Army, Air Force and numerous other agencies: USDA, GSA, FAA, and USDOT.

Apply: Send your resume to careers@decisionlens.com

Decision Lens Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.