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Senior Analytics Engineer

Decision Lens is seeking a Senior Analytics Engineer to join our Customer Experience (CX) team, serving as a client-facing analytics leader responsible for delivering actionable, data-driven insights that accelerate mission outcomes. In this role, you will work directly with federal clients, leading the design and execution of advanced analytics, mixed-methods research, and reporting solutions that enhance customer experience (CX) and user experience (UX). You will serve as a trusted advisor to senior stakeholders, translating complex data into strategic recommendations and measurable business impact.

Duties and Responsibilities

Client Engagement & Advisory

  • Serve as the primary analytics point-of-contact for assigned client engagements, building trust with senior executives and stakeholders.
  • Lead visioning sessions to define success metrics, data strategies, and analytical roadmaps aligned with mission priorities.
  • Present complex findings through clear, compelling narratives and visualizations tailored for diverse audiences.

Analytics Design & Delivery

  • Design and implement enterprise-wide data strategies, KPI frameworks, dashboards, and automated reporting pipelines to support strategic decision-making.
  • Apply advanced statistical, geospatial, and machine learning techniques (e.g., NLP, clustering, predictive modeling) to uncover insights from structured and unstructured data.
  • Integrate multiple data sources (surveys, CRM, IT systems, HR, operational, and financial) to create a holistic view of CX/UX performance.
  • Lead mixed-methods research initiatives, including persona development, journey mapping, A/B testing, and usability evaluations.

Project Work

  • Deliver professional services engagements through hands-on analytics, advisory, and facilitation work.
  • Support onboarding, adoption, and value realization programs with data-driven insights and recommendations.
  • Identify opportunities to expand analytics scope within accounts to deliver additional value.

Collaboration & Innovation

  • Partners on client engagements with CX, Product, and Engineering teams to embed insights into delivery strategies and product roadmaps.
  • Develop reusable analytics tools, templates, and frameworks that improve delivery efficiency and scalability.
  • Mentor internal team members on advanced analytics methodologies and tools.
  • Develops industry intelligence reports in data intelligence to be used with clients and for marketing and growth purposes.

Job Qualifications

Required

  • Bachelor’s degree in a relevant field (Master’s or Ph.D. preferred).
  • 7+ years of experience in data analytics, CX/EX/UX research, or related consulting—preferably in public sector or federal environments.
  • Proven experience advising executive stakeholders and delivering high-impact, client-facing analytics engagements.
  • Advanced proficiency in R, Python, SQL, and BI tools (Power BI, Tableau).
  • Strong understanding of overall research methods (including mixed methods), statistical modeling, machine learning, NLP, and geospatial analysis,.
  • Exceptional communication skills with demonstrated ability to simplify complex data for diverse audiences.
  • Security clearance eligibility (Public Trust or Secret).
Preferred
  • Experience with federal CX/EX initiatives, IT modernization, or agency transformation programs.
  • Knowledge of human-centered design and service design thinking.
  • Familiarity with Decision Lens or similar decision support platforms.

Location:  Remote (Washington, DC area preferred). Travel up to 30% for customer meetings and onsite delivery. 


Company Overview

Decision Lens develops integrated planning software which modernizes how government prioritizes, plans, and funds. We have been transforming public sector planning since 2005, delivering the people, process and technology which empower agencies to effectively meet the needs of today while delivering the cutting-edge capabilities of tomorrow. Decision Lens is an innovative, tech-driven high growth company, ranked number one Best SaaS for Business Intelligence or Analytics by SaaS Awards and  a certified “Great Place to Work” by the Great Place to Work Institute. Our client list includes the US Department of Defense including Navy, Army, Air Force and numerous other agencies: USDA, GSA, FAA, and USDOT.

Apply: Send your resume to careers@decisionlens.com

Decision Lens Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.