Online Community Manager and Content Curator

June 7,2019

Decision Lens is the leading cloud-based software company for prioritization and resource optimization. It provides a solution to organizations’ most critical decision-making processes. Decision Lens has been recognized as a top 100 most innovative company by Red Herring magazine and was awarded one of the top 25 “Great Place to Work” companies nationally by the Great Place to Work Institute. Our client list includes numerous customers in Federal, State & Local, and Commercial sectors. Learn more about our solution at http://decisionlens.com.

Decision Lens has multiple “use case” offerings that apply to customers in each sector.  We are seeking a community evangelist/organizer and content curator who will take each of these use cases, ranging from applications in R&D, Capital Asset Planning, and IT amongst others, and develop a baseline content repository for each of them, expanding that into user communities to build and develop more content based on the Decision Lens platform and methodologies.  This is a multi-faceted role and requires an individual who seeks to fully understand, internalize, and evangelize specific types of application content for the greater good.  In this role, you will engage with company internal stakeholders to source and develop the content, customers, industry leaders, and analysts to drive engagement and fuel interest in the Decision Lens’ application areas.

Duties and Responsibilities

  • Curate content including the gathering of models that have been developed in each of the use case areas, ranging from R&D (or Science & Technology as it is referred to in Federal) to Capital Asset Planning, IT and other areas. It is expected that you will build a repository of this content and these approaches for access by both internal stakeholders and community practice areas of interest that can be both customers and non-customers.
  • Build an online community of customers, prospects, and internal stakeholders to begin dialogues around specific use cases of the software, encourage sharing and modifications/development, and blossom this into potential user groups and eventually what could turn into user conferences.
  • Create, moderate and facilitate conversations around Decision Lens products or services in various online forums
  • Have a deep understanding of the Decision Lens solution including models, use cases, features and best practices
  • An aptitude for quantitative research and analytics is helpful in order to understand the application areas but not required
  • Provide insights and enablement to the online community when appropriate, supporting their ability to unlock business value through Decision Lens.
  • Monitor and respond to all comments, queries, feedback, and reviews across the various online communities in a timely manner (Facebook groups, Slack communities, Quora, Reddit threads, etc.)
  • Organize and participate in customer education events
  • Remain knowledgeable of all internal company marketing initiatives, especially major announcements, content creation, and online and live events
  • Serve as a thought leader externally and internally, discovering and providing guidance on best practices, industry trends, and future potential.
  • Identify thought leaders in digital marketing and marketing professionals in various verticals that Decision Lens hasn't yet been in contact with and build those relationships on social media
  • Stay on top of trends in the decision science community.

Job Qualifications

  • Bachelor's degree in Marketing, Communications, Business, or any other related fields is preferred
  • 1-3 years of experience as a digital communications management, online community manager, or other related work experience is required
  • Naturally curious, a life-long learner with a strong interest in scientific/quantitative analytics
  • Analytical skills and mindset to measure things like reach, traffic, and engagement.
  • Basic knowledge of online marketing and PR
  • Excellent communication and writing skills
  • Experience working with account managers, customer support specialists, community managers, social media marketing managers
  • Experience launching community initiatives (e.g. building an online forum, launching a conference or event) and excellent organizational skills
  • Experience in building content repositories would be a plus

Decision Lens Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  

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To apply, send your cover letter and resume to Erin Federle - efederle@decisionlens.com