Customer Success Manager - Commercial

January 8,2020

Decision Lens is the leading cloud-based software company for prioritization and resource optimization. It provides a solution to organizations’ most critical decision-making processes. Decision Lens has been recognized as a top 100 most innovative company by Red Herring magazine and was awarded one of the top 25 “Great Place to Work” companies nationally by the Great Place to Work Institute. Our client list includes organizations in Federal (DoD, Intelligence, and Civilian agencies), State & Local (DOTs, CIOs, Cities) and commercial (Boeing, Genentech, Sprint). Learn more about our solution at

As a Customer Success Manager, you will work directly with customers, managers and the technical team to complete a successful implementation of Decision Lens. You will work alongside customers as you help them make a real impact. In this role, you will be responsible for the full process of an implementation which includes, but is not limited to, meeting with the customer, scheduling and participating in various sessions, demonstrating the software, and training users. A successful candidate will be able to exude confidence in the methodology and software, remain poised under pressure, build strong customer relationships, remain flexible with shifting timelines, learn a new use case quickly, stay organized, and deliver to multiple customers.  We are looking for candidates with a passion for technology, information and innovation. 

Duties and Responsibilities

  • Ability to empower your customer to change and improve their organization through the use of Decision Lens
  • Motivated and proactive team player both within the account and across the company
  • Experience gaining customer buy in to institutionalize Decision Lens
  • Ability to build a trusted relationship with your customer
  • Ability to lead a technical implementation
  • Ability to solve problems and frame decisions into qualitative and quantitative factors
  • Strong with analytics; ability to glean insights from data
  • Ability to develop, integrate, and communicate best practices
  • Confidence in troubleshooting technology and process issues
  • Ability to track customer interaction through the CRM system
  • Ability to learn new technologies
  • Enjoy customer service
  • Can excel in a fast-paced environment

    Job Qualifications

  • Bachelor's degree in relevant field
  • Approximately 2 – 6 years of professional experience
  • High achiever with a track record of success
  • Previous experience in technical consulting, analytics or technical project management
  • Travel 25%

Decision Lens Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  

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To apply, send your cover letter and resume to Erin Federle -