Customer Stories

Washington Metropolitan Area Transit Authority (WMATA)

Capital Planning

WMATA faces the challenge of how to prioritize hundreds of capital project requests each year. This solution allows WMATA to make crucial trade-offs, using the intelligence of its decision makers, to yield the greatest return to its customers across Washington DC, Maryland, and Virginia. WMATA capital projects include bus and rail vehicle purchases, rail stations and transit centers, maintenance facilities, technology infrastructure, planning studies and other enhancements to improve service quality, working conditions, and the customer experience.