Customer Stories

San Francisco Municipal Transit Agency (SFMTA)

Capital Planning

San Francisco Municipal Transit Agency (SFMTA) uses Decision Lens to drive capital planning decisions. SFMTA is one of America’s oldest public transit agencies, the largest in the Bay Area and seventh largest system in the United States. It currently carries more than 200 million riders annually. Operating historic streetcars, modern light rail vehicles, diesel buses, alternative fuel vehicles, electric trolley coaches and the world famous cable cars, SFMTA's fleet is among the most diverse in the world. Through the collaborative prioritization process, SFMTA can ensure that everyone’s needs are met to deliver the greatest return to its customers and stakeholders.