Capital Planning, Product Design and Vendor Selection
Amtrak uses Decision Lens to drive their capital planning decision making process across the organization. Decision Lens enables Amtrak to clearly prioritize business objectives, assess the value of existing capital assets against their business priorities, and allocate funds to the highest value investments.
Additionally, Amtrak is using Decision Lens to improve the experience for Amtrak riders. Called the "Point of Service" system, Amtrak used Decision Lens to define their Point of Service priorities, and then to select a new software/hardware platform that best aligns with their priorities in order to fundamentally redesign the way that they offer services to customers on board the trains.
In the area of vendor selection, Amtrak's On Board Systems Group is performing a "Best Value" source selection for the Amtrak Train Data Communications System. Amtrak is using Decision Lens software to select vendors to implement a series of strategic initiatives to improve customer service and operational efficiencies across the National Railroad Passenger System. The Train Data Communications system will provide a key capabilities to improve service quality by minimizing delays, improve system operations capabilities by enabling communications with trains on a more consistent and reliable basis, and reduce wasted operating expense by taking advantage of proactive fuel conservation compliance capabilities and limiting correctable line-of road engine failures.